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Take note
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What is the relationship between www.Wavlinkstore.com and www.wavlink.com?
Wavlinkstore is the official online sales platform directly operated by Wavlink. All products are shipped by Wavlink and we take full responsibility for after-sales support. Please feel free to make your purchase with confidence.
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How is the shipment arranged?
By default, we use DHL, UPS, and 4PX as our courier companies. If there are areas that cannot be reached by these couriers, we will utilize local postal services for delivery.
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How to track the shipment?
We highly recommend making purchases as registered users. By accessing the registered member portal, you can track the shipping progress of your order. If you checked out as a guest user, it is advisable to save a screenshot of your order or note down the order number for easier reference when contacting our customer support staff for inquiries.
- How are after-sales issues handled?
After-sales support follows the after-sales service policy, which is strictly adhered to. If there is an established after-sales service guarantee policy through email communication, it will be implemented accordingly. For technical support during working days, you can call +18889730883（Free call charges）. Additionally, you can also reach out for support by contacting contact@wavlink.com. Japanese users can send their inquiries to supportjp@wavlink.com for assistance. More info vist https://www.wavlink.com/en_us/contact.html
- Do you support small batch purchases?
Our website supports small batch purchases. If you are interested in making a small batch purchase, please send an email to kevin@wavlink.com to obtain the best quotation. Additionally, we recommend registering as a website member to accumulate points and enjoy upgrades, which will provide you with greater support.
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Under what circumstances are orders considered high-risk or subject to delayed shipping?
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- Not providing an email address or providing a randomly filled email address, such as abcdefghello@abc.com.
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The phone number appears to be abnormal or consists of consecutive digits, such as 123456789 or 987654321.
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Incorrect postal code, incorrect city name, or unclear shipping address. We will send an email confirmation to the email address provided in the order. If we do not receive a response, we may delay or cancel the shipment.
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What should I do if I forget the order number or neglect to take a screenshot while using the guest checkout mode?
Firstly, you need to remember the email address you provided during the checkout process. We can use the email address to deduce your order number.
Secondly, if you provided a phone number, we can also use it to search for your order.
If you don't remember anything, please submit a support ticket, and our customer support staff will communicate the detailed progress with you.
