Oneline Shop Service FAQs
First of all, our website uses 256bit ssl encryption certificate to ensure that all data transmission is encrypted, so you don't have to worry about the information you fill in being stolen by third parties.
Secondly, our database is stored independently, and we have disabled root for remote login and set up a whitelist to allow access to our website only, so you don't have to worry about your data being stolen by third parties when stored on our server. The database accounts used by our application are also set up with permissions to not do sensitive operations such as deletion.
Again, we have set up an off-site backup mechanism to back up to our local server room every 24 hours, and our servers use raid10 level architecture to prevent a disaster from occurring and not being able to find your data, thus not causing you any loss. The same ensures the uninterrupted service of our website.
Again, cookies and sessions are used to collect very little information in order to enrich the online experience, and they are essential information. For example, when registering you are required to provide your email or cell phone number, when sending you a delivery, your shipping address and invoice address, etc., but these data are also encrypted with hash. This is explained in detail in Privacy.
We do not provide or collect sensitive information about individuals, including political affiliation and religious beliefs, to third parties, and we ask you not to provide such information to us, as we do not require it for our services.
Most of the information in this article is described in privacy, but we only explain how to ensure that data is not lost and that data transmission is secure, so please do not worry about shopping.
In order to give users more benefits, we will be divided into leve1-level7, the premise is that we will not discriminate against anyone and unequal treatment, we set up this way, just to give different levels of users different welfare treatment, the basic services enjoyed by the protection is not less.
1. Generate more repeat purchases on our website
2. Refer your friends to us and generate spending behavior
3. Get in touch with our key account executives and apply to become a small volume wholesale user
4.Participate in our affiliate program
1. We will send coupons for each newly registered user
2. Normally we will put a coupon area/department on the home page of our website
3. Our coupons can be stacked, but coupons can only be used once
4. Our operation staff will also issue coupons for users at different time periods and activity points
5. Referral registration will also be rewarded with coupons
Wavlinkstore is the official online sales platform directly operated by Wavlink. All products are shipped by Wavlink and we take full responsibility for after-sales support. Please feel free to make your purchase with confidence.
By default, we use DHL, UPS, and 4PX as our courier companies. If there are areas that cannot be reached by these couriers, we will utilize local postal services for delivery.
We highly recommend making purchases as registered users. By accessing the registered member portal, you can track the shipping progress of your order. If you checked out as a guest user, it is advisable to save a screenshot of your order or note down the order number for easier reference when contacting our customer support staff for inquiries.
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Tracking numbers will be issued within 48 hours after the order payment is completed.
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For small wholesale orders, the tracking number will be sent via email, and it will also be updated accordingly.
After-sales support follows the after-sales service policy, which is strictly adhered to. If there is an established after-sales service guarantee policy through email communication, it will be implemented accordingly. For technical support during working days, you can call +18889730883（Free call charges）. Additionally, you can also reach out for support by contacting contact@wavlink.com. Japanese users can send their inquiries to supportjp@wavlink.com for assistance. More info vist https://www.wavlink.com/en_us/contact.html
Our website supports small batch purchases. If you are interested in making a small batch purchase, please send an email to kevin@wavlink.com to obtain the best quotation. Additionally, we recommend registering as a website member to accumulate points and enjoy upgrades, which will provide you with greater support.
- Not providing an email address or providing a randomly filled email address, such as abcdefghello@abc.com.
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The phone number appears to be abnormal or consists of consecutive digits, such as 123456789 or 987654321.
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Incorrect postal code, incorrect city name, or unclear shipping address. We will send an email confirmation to the email address provided in the order. If we do not receive a response, we may delay or cancel the shipment.
Firstly, you need to remember the email address you provided during the checkout process. We can use the email address to deduce your order number.
Secondly, if you provided a phone number, we can also use it to search for your order.
If you don't remember anything, please submit a support ticket, and our customer support staff will communicate the detailed progress with you.
We support influencers and look forward to growing together with Key Opinion Leaders (KOLs).
The prerequisite is that you have a certain influence in your country, with at least a personal blog, a YouTube account, or over 50,000 followers.
You can contact us at kevin@wavlink.com. We maintain a policy of not responding to spam emails. If your information is beneficial to us, we will reply promptly.
