Shipping Information
WAVLINK shipping introduction
We ship our products to almost all the countries in the world and we offer standard shipping for most of them. We aim at constantly reducing the fees our customers may have to pay if they can not or want not to select Standard Shipping.
We offer a variety of shipping methods, which we hope will fulfill your needs.
What shipping company does WAVLINK use?
WAVLINK employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including DHL, EMS, UPS, GLS, DPD, TOLL and so on, to offer a fast and convenient door to door delivery to more than 200 countries.
Where are WAVLINK's warehouses located in?
WAVLINK is based in Hong Kong, China, but we have multiple warehouses in Asia, Europe, America, Australia and the Middle East.
For example: China warehouse, the United States warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse,Japan warehouse etc.
WAVLINK is committed to providing faster and cheaper delivery services to its customers. Overseas warehouses are constantly expanding and developing, and there will be more overseas warehouses to be chosen from in the future.
How does WAVLINK ship your order and how long does it take to ship ?
WAVLINK has over 30 warehouses around the world. Convenient logistics methods are available for different countries or regions. Packages from local warehouse can be delivered within 2 days at the earliest, and from China warehouse can be delivered within 8 days at the earliest. The specific delivery time is shown on the product detail page when you place the order and varies in different countries and different logistics methods.
If you have not received your item long after the delivery time, please contact us. Wavlink will verify your case and negotiate compensation solutions with you, such as refund/resending, and etc.
Note:
Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, war, and any other events beyond our direct control, such as public holidays and customs issues.
If you require any further information or assistance, please do not hesitate to contact us.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into parts:
- Processing time:
- Processing time(12-48 hours)
- Shipping time:
- EMS Express(5-11 days)
- DHL Express(3-7 days)
- FedEx Express(3-7 days)
- UPS Express Saver (3-5workdays)
- Ocean Shipping(1-2 months)
- Agent/Shipper
- Free shipping (Economic Express:12-16 days, include all Tax, customs clearance, more than 50 kgs)
- Land transportation(25-35 days Include all Tax,customs clearance etc)
- 4PX Economic Express(20-25days, include all Tax,customs clearance) If need tax refund,pls use other express
- 4PX Express(7-15days)
QAs：
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@wavlink.com.
